Help & FAQ

Yes. Customers type their card or bank details only on Stripe's own secure page, and for autopay the card is kept by Stripe, in your Stripe account. LawnClock keeps only Stripe's reference to it and the last 4 digits, so card numbers are never on our servers or yours. The money goes from Stripe to your bank.

Turn on the Customer portal in Settings → Customer portal. Customers go to lawnclock.com/portal, type the email on their customer record, and click the link we email them (it works once, for 30 minutes). Change a customer's email and their old sign-in ends.

Yes. In Settings, the Coming soon card lists what we're thinking of building: click I'd use this on the ones you want, or Suggest a feature to send your own. The ideas the most companies ask for get built first, and you get an email when yours is ready.

Type a referral or promo code when you sign up (a referral link fills it in). Its discount comes off your monthly price once you start paying, for the months it gives (pausing doesn't stop the count). On a yearly plan, what those months are worth comes off your yearly bill instead. When the referral program is running, Settings → Your subscription shows your own link: each company that signs up with it gets you the same discount once it has been paying for 30 days, one after another.

Yes. Accountant in the menu has QuickBooks files for customers and invoices, plus payments, purchases and the sales tax detail. Import the customers first, then the invoices. On QuickBooks Desktop, use the two QuickBooks Desktop (.iif) files instead (File → Utilities → Import → IIF Files). Help → For your accountant has the steps. A live connection to QuickBooks is planned.

It depends on your state and how your books are kept, so ask your accountant. The Accountant page shows both: pick By invoice date or By money received above the numbers.

No. With Maps it joins up the job-site stops the phones already log (and the shop at each end of the day) using the usual road route between them, so it never needs any other location. With Odometer the crew types the readings. Pick one, or Both, on the mileage log page.

Yes. Add your trucks under Mileage → Vehicles and set the mileage log to Odometer or Both. The crew pick their truck each morning (already picked, with the start filled in), and fuel purchases carry the vehicle and gallons. Vehicle report prints each truck's days, miles, fuel, miles per gallon and cost per mile.

One monthly price for the whole company, not per user, after a free trial with no credit card. See the plans and what each includes on the Pricing page, along with the optional add-ons (each priced on its own). The account owner chooses a plan and pays by card, pauses or cancels from Settings → Your subscription. That card lists every plan with Upgrade or Downgrade: a bigger plan charges the difference for the rest of the period right away, and a smaller one credits it to your next bill.

Crew: tap the visit in My hours (phone app 1.3.7 or later, or the website), pick when you arrived or left, and say what happened. It goes to the office and counts once they approve it; you get an alert with the answer.

Owner and admins: requests show on Home and in Reports → Time fixes, with Approve and Decline. Approving adds the time as an office entry, marked "edited", with their reason. To fix one yourself, tap the visit (or click Fix on Reports): the missed-entry form opens already filled in. The owner answers admins' requests; nobody approves their own.

Almost always the phone's settings. Check, on that crew member's phone:

• Location for LawnClock is set to Allow all the time / Always.
• Android battery for LawnClock is Unrestricted.
• The Tracking tab says logging is on, and they're assigned to that job site.
• The boundary isn't too small. Use at least 100 m. Phones can't tell 30 m apart reliably.

You can always add the visit afterward with Mark as done… on the Schedule.

No. The phone's own geofencing wakes LawnClock only when crossing a job-site boundary. It doesn't keep GPS running, and nothing is recorded between job sites, so battery use is small.

Tracking is only for job sites: just arrivals and departures at the job sites a worker is assigned to, never where they go in between, on breaks or after work. Each worker reads how it works and taps I agree on the app's Tracking tab before anything is logged, and their Team page shows the date they agreed. Workers can turn logging off on the Tracking tab at any time.

Arrivals and departures are saved on the phone with the correct times and uploaded as soon as there's signal. Nothing is lost.

Open Home. The red alert at the top shows the request, the shifts it would leave open, and the people who are free then, each with a phone number and email to reach them. Call or text someone, then click Approve (you can take the person's shifts off the schedule in the same step) or Deny. To hand the open shift to whoever agreed, open Shifts, add it to their row and publish. A phone number only shows if it's on the person's record: add it under Team.

Schedule is the customer side: which property is visited on which day, and by which crew. Shifts is the people side: who works which days and hours. A shift can name the crew someone rides with that day, which is what ties the two together. See Shifts & time off.

Shifts stay with the office until you press Publish on the Shifts page. The button shows how many changes are waiting. After publishing, each person sees their own shifts under My schedule and gets an email.

Not yet. Crew members open it on the website at lawnclock.com/app, on their phone or a computer, with the same email and password as the app. The schedule email has a button that goes straight there.

The phone didn't log an arrival at a job site during that shift: logging was off, the phone was restricted by battery saving, or they weren't assigned to the site. See Why wasn't an arrival logged? above. If they did the job, mark the visit done on the Schedule with the real times and the flag clears.

The owner can change it under Settings → Company → Type of business. It sets the list of services you pick from on job sites, visits and quotes, and the starter items offered on the Prices page (Add the usual … services). Nothing you've already entered is changed or removed.

Open Team, click the person, and choose Archive. They're signed out and can't sign in again, they come off your lists, and they no longer count toward your plan's people limit. Their hours and history stay in your reports. If they're only off for a while, use Suspend instead.

The first time anyone in your company opens the equipment log, the account owner has to prove the email they sign in with is theirs. We email a link to that address; click it, then click Equipment again. It only happens once. If the email never arrives, check spam, then check the address under Settings. If an admin sees this message, the owner needs to click Equipment first.

It asks whenever it can't tell that you came straight from LawnClock, for example if the link was opened from an email or a bookmark. If you just clicked Equipment yourself, go ahead. If someone sent you the link, close the page: a link like that could sign you in to their equipment log.

That happens once, and only when an Equipment Service Log account already existed under the account owner's email before the add-on was switched on. Enter that account's password to connect it; after that the link signs you straight in. If you've forgotten it, use Forgot that password? on the same screen, then click Equipment in LawnClock again.

The price is on the Equipment Service Log card in Settings, monthly and yearly, with what yearly saves you. Pick one and click Subscribe: you pay by card on Stripe's secure page and the add-on switches on as soon as the payment goes through. It's its own subscription, separate from your LawnClock plan, and it renews by itself until you cancel. Once it's on, the same card shows how you're billed and your renewal date. To switch between monthly and yearly, email [email protected].

It normally switches on within seconds of paying. Give it a minute and refresh the page. If the Settings card still says Subscribe after a few minutes, don't pay again: email [email protected] and we'll sort it out. If you were charged twice by mistake, the second subscription is cancelled automatically and we refund it.

The account owner opens Settings, finds the Equipment Service Log card and clicks Manage billing. That opens Stripe's billing page, where you can change the card, see and download every invoice, or cancel. If you cancel, the add-on keeps working until the end of the time you've already paid for, and your equipment records are kept after that. Changed your mind before it ends? Manage billing lets you keep it.

Your card was declined when the add-on renewed. The equipment log keeps working while the card is tried again over the next days. Click Update card on the card in Settings and enter a card that works. If every try fails, the add-on switches off; your equipment records are kept, and you can subscribe again any time.

No. Whenever your company can't use the equipment log (your account is paused, or your plan can't have it), card charges for the add-on go on hold by themselves and nothing is charged. They start again when the add-on is working again. If a renewal date went by during the hold, the next payment is taken the day it starts working again and a new period begins then. If you cancel LawnClock altogether, the add-on stops renewing too.

Open Team, click the person, tick Can use the equipment log and save. The owner or any admin can do this, for as many workers as you like, at no extra cost. The next time that person signs in to LawnClock on the website they'll see Equipment ↗ in the menu. The tick box only shows for workers (owners and admins always have the equipment log) and only while your company has the add-on.

They see the machines, what's due, and the service history. They can log a service, update an hour meter, and fix or delete a record they logged themselves. Each record says who logged it. They can't add, change or delete machines, change maintenance schedules, change or delete records other people logged, or open reports, exports, settings or billing. They don't see what a machine cost to buy or what other people's jobs cost. The account owner has to open the equipment log once first to set it up.

The account owner and admins, plus any worker you've ticked Can use the equipment log for on the Team page (your maintenance crew). Other workers don't get the Equipment link. Everyone who opens it works in the same log, so there's one set of machines and one service history for the company.

The link shows only while all of these are true:

• The add-on is switched on for your company. (If it was cancelled, or a card payment failed and couldn't be collected, it's off.)
• Your company is on a plan that includes it (see the card in Settings), or still in its free trial.
• Your account isn't paused or cancelled.
• You're the owner, an admin, or a worker with Can use the equipment log ticked.

If you just subscribed and don't see it yet, refresh the page. Your equipment records are kept either way, and the link comes back as soon as the add-on is on again.

Each click on Equipment makes a fresh sign-in pass that's good for one minute and works once. If the new tab sat for a while, or you reloaded it, the pass is used up. Go back to LawnClock and click Equipment again.

The link only counts when the account owner opens it while signed in to LawnClock, so nobody else can confirm for you. Sign in to LawnClock in that browser, then open the link from the email again. On a phone, that means signing in at lawnclock.com/app in the phone's browser first.

No. It opens from the LawnClock website. On a phone or tablet, open LawnClock in the browser, tap Equipment, then tap your initials in the equipment log and choose Install app. It gets its own icon on the home screen. Each sign-in from LawnClock lasts up to 12 hours; after that, open it from LawnClock again.

The first time you click Equipment, enter that account's password to connect it. Everything in it stays. Its Plan & billing page then says it's included with LawnClock, and you can cancel the old plan there with Manage billing so you aren't paying twice.

No. The records stay in the equipment log. To keep using it on its own, go to equipmentservicelog.com, click Log in, then Forgot password?, and enter the account owner's email to set a password. From there you can view and export everything. To keep adding to it, you may need one of the equipment log's own plans.

The Property Measure card in Settings → Your subscription shows its price, how often it renews (every month, or another period) and any free months for new subscribers. It's its own card subscription, separate from your plan, and renews by itself. Sales tax is added where it applies. Free months are given once per company: nothing is charged until they end.

Close, not survey-grade. Areas and lengths are worked out from the corners you click on the satellite picture, so they're as good as your clicks: zoom in all the way and click right on the edge. Property lines come from county records and can be off by a few feet. Use the numbers to quote, and measure on site for anything critical.

Looking up a property's lines for the first time counts as one. Looking at a property that's already been looked up (by anyone) doesn't count, and neither does drawing on the map, which is unlimited. Look up again asks again and does count. The allowance starts again on the 1st of each month; the page shows how many are left. Need more? Email us.

Drag the pin onto the middle of the lot (not the street) and click Property lines again. Very new lots, and a few rural counties, aren't in the records yet: draw the lot yourself with + Area.

The satellite pictures couldn't load, so the street map is shown instead and the page says so. Reload the page. If it keeps happening, email us: it's on our side.

Measure is there for the owner and admins once the company has Property Measure. The account owner adds it in Settings → Your subscription. Crew members don't get it. The menu is on the left; on a phone, open it with the ☰ button.

Yes. Open the measurement from the job site (Measure this property), click Property lines, then Use for the job site's circle. The circle moves to the middle of the lot, just big enough to hold it (never smaller or bigger than phones handle well). Crew phones pick it up the next time they check in.

No. Saved measurements stay in Measure and open read-only, and quotes made from them don't change. Add it again and you can edit them.

For some companies it's included free; the card in Settings says Free with your plan. Otherwise it's an add-on with its price on the same card. Either way it works the same.

On its card in Settings → Your subscription: Manage billing to change the card or get receipts, Cancel it to stop it at the end of the time you've paid for (Keep it undoes that). No Manage billing button? Then we switched it on for you: email us.

No. While your account is paused (or can't use the add-on), its card charges are on hold, and they start again when you're back. If a renewal date went by while on hold, a new period starts the day you come back, so you never pay for time you didn't have it.

Suspend is a pause: the person can't sign in and isn't logged at job sites, but they stay on your team list so you can switch them back on quickly. Archive is for someone who's gone: they come off your team list and pickers. Either way their hours, visits and purchases are kept, they stop counting toward your plan's people limit, and you can undo it from Team.

Open Team, click Show archived under the list, click the person, and choose Restore. They keep their old password and history. If your plan's people limit is full, archive someone else first or email us about more seats.

That person was suspended or archived by us, not by your company, so only we can undo it. Email [email protected] and we'll sort it out.

Yes. Each person has their own language, English or Español. They can choose it themselves: on the sign-in page there's an English · Español switch at the bottom, and after signing in it's under Settings → Language. You can also set it for them: Team → click the person → Language.

In Spanish a crew member gets the whole crew side of the website: signing in and passwords, My day, My schedule and time off, My hours, Purchases, Quote request and Settings. The phone app (version 1.3 or later) follows the same choice: Today, Tracking, My hours, Purchases, quote requests, Settings and the "Which job are you on?" alert. The emails LawnClock sends them are in Spanish too: tomorrow's route, the week ahead, shift schedules, answers to time-off requests, and password emails. The usual service names for your trade are shown in Spanish; a service you named yourself, and any note you typed, shows as you typed it.

Not in Spanish yet: the office screens (Home, Schedule, Shifts, Invoices and the rest, on the website and in the phone app) and the Equipment Service Log. An owner or admin can choose Español too (Settings → Language): the emails about their own sign-in and their own schedule then come in Spanish. The website, and the notices the office gets (a time-off request, an accepted quote), stay in English for them.

Yes. Open Customers, click the customer, and set Language for quotes and invoices to Español. From then on that customer's quote and invoice pages, the PDFs, and the emails LawnClock sends them (the quote, the invoice, payment reminders and receipts) are in Spanish. The page your customer opens also has an English · Español link at the top, so either of you can switch it.

LawnClock translates its own words: the headings, the buttons, "Total", "Due", and so on. What you type is sent as you typed it: line descriptions, the note to the customer, photo captions and your payment instructions. Type those in Spanish for a Spanish-speaking customer. Services picked from the usual list for your trade are translated where LawnClock knows them, and so are the lines LawnClock writes when it makes an invoice from the crew's visits (the date, the service, "skipped: rain"). You keep seeing all of these in English on your own screens; only the customer's copy changes.

No. Crew members only see their own day, their own hours and their own purchases. Prices, customers, invoices, quotes and other people's pay rates are for owners and admins only.

No. Per-visit pricing bills once per property per day, however many people come. Per-hour pricing adds up the crew's total time on site.

Open any draft invoice and use + Add line, or create a blank invoice from Invoices → New invoice. Materials bought for the job can also be logged as a billable purchase.

Ask them to check spam or junk, and mark it "Not spam". Check that the email address on the customer is right. You can always use Send from my email or Copy customer link and text it instead.

Settings → Invoices & quotes (owner only). Click Upload logo and pick a PNG or JPEG; wide logos work best, and a see-through background is kept. Fill in your business address, billing phone and billing email in the same box. Your company name comes from Settings → Company. The logo and details appear at the top of every quote and invoice your customers open, and the logo is in the emails that send them. Use Change logo or Remove any time; documents already sent pick up the change too.

Through your own payment link (PayPal, Square, Stripe, Venmo…) set in Settings → Invoices. LawnClock never handles the money. When you're paid, click Mark as paid… on the invoice. If they paid only part of it, type the amount: the invoice stays open with the rest due.

The easiest way: connect your Stripe account in Settings and invoices get card and bank buttons that record the payment by themselves (see Card and bank payments). Or use a payment link of your own, under Settings → How customers pay you. Changing the link asks for your password, and we email you and your billing email about it, so nobody can quietly send your customers' payments somewhere else:

Use your own account with a payment company, the same one you'd use anywhere: PayPal, Stripe, Square, Venmo or your bank. You open it yourself, and your customers pay you there, so the money goes straight to you. LawnClock never sees, holds or touches it, and doesn't need an account with them.

• PayPal: use your PayPal.me link with {amount} at the end, e.g. https://paypal.me/greenacres/{amount}. Your customer sees the exact amount already filled in.
• Stripe: in Stripe, create a Payment Link and choose to let customers choose what to pay. Paste that link.
• Square: in Square, create a payment link where the customer enters the amount. Paste that link.
• Venmo or your bank: paste your Venmo profile link or your bank's payment page.

The account owner pastes it in Settings → Invoices & quotes → Payment link and saves. Every invoice then gets a Pay now button, in the email, on the invoice page and in the PDF. Except with PayPal's {amount}, the customer types the amount from the invoice. Taking checks or Zelle instead? Put that in Payment instructions; it's printed on every invoice. When the money arrives, click Mark as paid… on the invoice.

Yes. The account owner pastes a review link in Settings → Invoices & quotes → Review link and picks when it shows: once an invoice is paid (the receipt email, the invoice page and the PDF) or on every invoice (also the invoice email). Customers see Happy with our work? Leave us a review with your link. Payment reminders never carry it.

• Google: sign in to Google with the account that manages your business, search your business name, and click Ask for reviews (or Get more reviews) on your Business Profile. Copy the link it gives you; it usually starts with https://g.page/r/.
• Facebook: open your business page, click Reviews, and copy that page's address.
• Yelp: copy the address of your business's Yelp page.

Every customer gets the same link. Google and the FTC don't allow asking only the customers you think are happy, or paying or giving discounts for reviews.

Yes. Open the job site (Job sites → the property) and type its items in Job checklist, one per line, then click Save checklist. For things you want done at every stop (close the gates, blow off the walks), click Checklist for every job on the Job sites page. Each list can have up to 30 items.

In the phone app, the crew tap the stop on Today to open the job and tick each item as they go. The stop shows how many are done (for example 3/5). The job site page lists what was ticked in the last two weeks, by whom and at what time. Changing an item's wording makes it a new item; past days keep what was ticked.

First add your products in Reports → Chemical records → Add product: the name, the EPA registration number from the label (plain fertilizer has none), the unit you measure it in, and the label rate if you like. Add each applicator's state license number on their Team page.

At the job, the crew open the stop on Today in the phone app and tap Record a chemical: the product, the amount, and if they like the area, the target pest, the temperature and the wind. The time, the person and their license number fill in on their own. They can fix or delete their own record the same day; after that, the office can, on the Chemical records page.

For your state's yearly pesticide report or an inspector, pick the dates on the Chemical records page and click Export CSV. It has the date and time, customer, address, product, EPA number, amount, area, weather, applicator and license number for each application. States ask for different things and keep records for different lengths of time, so check your state's rules.

Yes. On Customers, click Email customers. Write a subject and message, send yourself a test, then send it to every customer with an email address or only the ones you pick. Each customer's email starts with "Hi" and their first name and ends with your business name, your business address and an unsubscribe link, which the law (CAN-SPAM) requires. Replies go to your billing email.

The emails go out a few at a time, so a long list can take a while. You can stop a send that's still going. Customers who unsubscribe are marked Unsubscribed and aren't sent these emails again, but still get their invoices, quotes and receipts. Your plan includes a number of customer emails each month; the page shows how many are left. Bulk email opens once your subscription is active, and needs your business address in Settings. Only the owner, and admins who can see income, can send them.

Yes. Open the person on Team. Hire and leave records lists each time they worked for you (seasonal crews get one per season) and dated notes with who wrote them. When you Archive someone, you're asked for their last day and how they left (quit, laid off, let go, end of season); when you Restore them, the day they're back. Only the owner and admins see these (admins see crew members', not other admins'). The person never does. Notes can come up later (an unemployment claim, a dispute), so stick to dates and facts.

In the phone app, on Today: Report an injury or damage (on the website: My day). They pick who got hurt (themselves, someone on their crew, or someone else) with the body part and treatment, or what got damaged and whose, with when, where, what happened and up to 3 photos. The owner and admins get a phone alert and an email right away, and Home shows it until it's closed. Follow up on Team → Injury & damage reports: days away from work or the cost to fix, a note, and close it. Injuries also show on the person's Team page. To send one to your insurance company, open it and click Print / Save as PDF (one page with the details, the follow-up and the photos); Download CSV… on the list gives every report between two dates, one row each, for your own log. This isn't your workers' comp or OSHA paperwork; use it to remember what happened when you fill those in. If someone is badly hurt, call 911 first.

Yes. In the phone app, tap the stop on Today, then Before photo or After photo. The photos are kept with that job site and day, and the office sees the last 30 days on the job site's page (Job sites → the property). Someone can delete their own photo the same day. Photos are kept for about a year. Where the photo was taken isn't kept in it.

Yes. Click Download photos… on a job site's page, a customer's page, or the Job sites page (every job site), pick the dates and what to include (job photos, quote photos, receipt photos), and you get one zip file. Inside, there's a folder for each customer and job site, for example Smith - 12 Oak St, and each photo is named with the date, time, job site, customer, what it is and who took it, for example 2026-10-19 8.14am - 12 Oak St - Smith - Before - Juan Lopez.jpg. Receipts for no job site go in Shop and general purchases.

For your accountant, Reports → For your accountant → Download receipt photos gives every receipt photo for the dates on that page. Injury and damage photos download from the report itself, or from the Job sites page when you tick them; they never go in a job site's or customer's zip. One zip holds up to 200 photos (about 40 MB); for more, pick fewer days (a month of receipts at a time works well). A single photo has a Download link too. Only the owner and admins can download photos (quote photos: those who see prices).

Yes. In Jobber, open Clients, pick All in the filter, then More Actions → Export Clients → CSV; Jobber emails you the file. Here, open Customers → Import customers, choose the file (and your jobs file in Jobber's job import layout, if you have one) and click Check the files to see what comes in. Each new property is then found on the map from its address (about one a second: keep the page open), and Import now brings in the customers, job sites, per-visit prices and visits from today on.

Past visits, invoices and balances stay in Jobber (a balance is noted on the customer). Anything not found on the map is listed so you can add it on Job sites. Running it again with the same files adds nothing twice. Only the owner and admins can import; prices come in only for those who see prices. It works during the free trial too, or email us your files and we'll bring them in for you.

Yes. Export or save your customer list from your old software (Yardbook, Service Autopilot, Housecall Pro, QuickBooks, a spreadsheet…) as CSV or Excel (.xlsx), then open Customers → Import customers and choose it. On Match the columns, each of your columns is matched to ours by its name; pick or change any of them, or choose "Don't bring in" or "Add to the customer's notes". Then it works like the Jobber import: check what comes in, find the properties on the map, import. The matches you pick are remembered for the next file like it (in that browser).

Claude (Anthropic's AI) also suggests matches for the columns that didn't match by name; they're marked Claude so you can check them. Only the column names and the first 3 rows are sent for that, and nothing is saved until you import. Starting from paper? Download our template on the same page, fill it in, and import it. It works during the free trial too, or email us your file and we'll bring it in for you.

Yes, free for anyone, no sign-in: Free calculators. Labor cost (what an hour of a worker really costs you), service price, and profit margin work for any trade, and there are ones for your kind of work too, like lawn care, leaf cleanup, mulch and snow plowing. Change the example numbers to yours and the answer updates as you type; nothing you type is saved or sent anywhere. Owners and admins also find them in the menu under your initials, and on Settings → Services & prices. Put the prices you settle on in your price list or on each job site.

In the phone app, they tap The app didn't log me right (on Today, or on the job screen) and pick what happened. The report goes to the office with where their phone was at that moment. Open Reports → Location problems: a map shows the job site's circle and the phone. If the pin is in the wrong place, click Move the pin here; if the circle is too small, Make the circle bigger; they get an alert with your answer. If it looks like the app itself, send it to the developer. Missing hours are added with + Add missed entry on Reports (or they ask for a fix on My hours).

Yes. On Team, open a crew and tick Crew leader next to one of its workers. In the phone app they get a Crew leader card on Today: for today only, they can move one of their crew's people to another crew (that person's app shows the other crew's stops, and they get an alert), or give one of their stops to another crew (and take it back). You see each change on Home and on Routes. Crew leaders still don't see prices or pay, and can't change anything past today.

Yes. On Team, under "Turn on logging" reminder, the owner turns it on and picks when. Anyone with work that day whose phone says logging is off gets one phone alert at the start of their day: their published shift, else their crew's first stop with a time, else the "Day starts at" time. Never on days off, and never when logging is on. It goes by the clock, not by where they are: with logging off, the phone isn't watching location. It needs the phone app 1.4.0 or newer.

In the phone app: Settings → Report a problem with the app. On the website: Settings → Report a problem. Say what you were doing and what went wrong, and add a screenshot if you can. The app version, your phone model and whether logging is on are sent with it (never where you are). It goes to the people who make LawnClock; we reply by email if we need more. For a problem with someone's hours or a job site, ask your office instead.

The QuickBooks and CSV files on the Accountant page come with some plans, not the free trial. The sales tax report and profit & loss are on every plan, and you can print them. To get the files, the account owner changes plans in Settings → Your subscription.

Yes, with the add-on: parts and labor on service records in the equipment log come over a few times a day and show as Equipment repairs on the Money page, in Profit & loss on the Accountant page, and in the purchases file. If you also enter those parts as crew purchases, the owner clicks Don't count them next to Equipment repairs on the Accountant page so they aren't counted twice. Bring them over now updates them right away.

That's between you and your customer: agree on it the way you normally would. Then each time they pay, open the invoice, click Mark as paid… (it says Record a payment… once there's a payment) and type the amount received. The invoice stays open and shows Paid so far and Balance due, to you and on your customer's invoice page and PDF. The Pay now button, reminders and the Money page all use the balance. Once the payments reach the total, it's marked paid. Each payment is listed on the invoice; click remove next to one entered by mistake, or a check that bounced.

Yes, if you choose to. The account owner sets them in Settings → Invoices & quotes → Late fees: a fee at 10, 30, 60 and/or 90 days late, each a flat amount or a percent of the balance. While they're on, the terms are printed on every invoice. When an invoice reaches one of those days, LawnClock adds that fee as a line on the invoice, once. It only does that within a week of the day, so turning fees on doesn't charge invoices that are already long overdue.

Want to let one go? Tick Waive late fees on this invoice: its fees are removed and no more are added. Or delete just one fee line from the invoice; it won't come back. Check your state's rules on late fees before turning them on.

Yes. In Settings → Invoices & quotes, tick Due upon receipt. New invoices then say Due upon receipt instead of a date. On any one invoice, setting the due date to the same day as the issue date does the same.

Phones can't separate next-door properties: GPS is only accurate to about 5–30 m, and job-site circles can't be smaller than 100 m. So when a crew member's phone is inside several job circles at once, LawnClock does this:

• It asks them. About a minute after they arrive, the phone sounds an alarm with "Which job are you on?" and repeats it every minute until they tap one. When they move to the neighbor's lawn they tap that one (the Today tab shows "Working on…", and the phone nudges them every 15 minutes while there are jobs they haven't started). The job they chose gets the time.
• If nobody answers, only the jobs scheduled that day count, and the time is shared equally between them, so hours are never counted twice.
• A neighboring job that got no time is not billed and not marked done. It shows on the timesheet as "Nearby job · not counted".

On Reports → Timesheet you'll see "Crew chose this job" or "Time shared · 2 jobs" beside those visits, and the crew's answers are in the Activity log. If a job was really done but wasn't chosen, use Mark as done on the Schedule. The owner can switch the phone alarm off in Settings → Jobs close together; the sharing rule still applies.

Yes. The phone logs every push and salting on its own, day or night, with or without signal, and each visit is billed per push, per salting, by the hour or under a seasonal contract, the way you price the property. Urgent jobs alert your crew when a customer calls with a buried lot. See Snow removal & urgent jobs.

On Home, click the red Urgent button. Pick the property, say what's needed (it starts as "Snow removal"), add a note for the crew if you like, and the price if you know it. Then tick who gets the alert: everyone is ticked, except you and anyone off today. Click Send the alert.

• Everyone you ticked gets an alarm on their phone (with the LawnClock app, version 1.3.3 or later, with alerts allowed) and an email. Crew members see it at the top of Today in the app and My day on the website.
• The first person to tap Accept gets it. You're told right away (phone and email), and everyone else is told it's taken. If they can't go after all, they tap "I can't go after all" and everyone is alerted again.
• When it's done (they tap Mark it done, or you do), it waits under Ready to bill. Open it, check the price and click Price is right: ready to bill. It then goes on that customer's next invoice, or click Make an invoice for it now.
• The urgent job is billed instead of the property's regular visit price for that day, so the visit the phone logs there isn't billed twice.

Crew members never see the price. Only the owner, and admins who can see prices, check and bill it. All urgent jobs are under Home → the red box → Open, or at Urgent → All urgent jobs.

It stays open, at the top of Home as "alerted, no one yet", and crew members keep seeing it on their phone for two days. Call someone; when they accept it in the app, you're told. If you sent someone yourself or handled it another way, open the job and click Mark it done (it then waits under Ready to bill), or Call it off if it isn't needed any more. Either way, everyone who was alerted is told not to go.

For the alarm, yes: the LawnClock app, version 1.3.3 or later, with alerts allowed (if they're off, the app shows a red "Emergency alerts are off" card on Today, which is what the app calls them until its next update; tapping it turns them on). Everyone you alert also gets an email with a button to the job, and can accept it from the website (My day). The form shows who has phone alerts and who gets email only. People who signed up for texts (Settings → Text messages) also get a text, and another when the job is taken or called off.

Yes. An urgent job has its own price: type it when you send the alert. It starts at the property's own Urgent price (on the job site), or else its regular visit price plus your usual extra (Settings → Urgent jobs cost: a percent or an amount on top), or set it when you check it under Ready to bill. It's billed instead of the property's regular visit price for that day, so the visit the phone logs there isn't charged twice. If that regular visit was already on an invoice before the job was finished, LawnClock tells you which invoice, so you can take that line off.

No. Stops shorter than the minimum stay (5 minutes unless you change it in Settings → Jobs close together) are treated as drive-bys. They stay in the Activity log and show on the timesheet as "Drive-by · not counted", but they aren't billed, don't add hours and don't mark the job done. Entries you add by hand are never treated as drive-bys.

Phone app: Today tab → New quote request. Website: Quote request in the menu. They enter the person's name, phone, email, address, whether it's a home or a business, and what they want done, then tap Send to the office. The owner and every admin get an email straight away (replying to it goes to the possible customer), and it appears under Requests on the website with a count on the menu. There you can click Create customer & quote, mark it handled, or dismiss it. The office can also add a request by hand for a phone call. Crew members see only the requests they sent and whether the office has handled them.

First set your prices once: Settings → Open price list. Click Add the usual lawn services to start with weed trimming (per tree), edging, shrub trimming, spring and fall cleanup and more, then type your residential and commercial price for each. Add your own with + Add service.
Then open the property on Job sites and use Extra charges:

• Every visit: added to the invoice each time the crew is there, on top of the regular price. Example: 6 trees × $3.
• One-time: added once to the customer's next invoice. Example: fall cleanup, $250.

Picking from the price list fills in the price for that property's type, and you can change it for that one property. Changing the price list later never changes charges already set up or invoices already made. You can also pull price-list lines straight into a quote or an invoice with + Add from price list….

Each job site is marked Residential or Commercial in its Billing box (commercial ones show a badge in the list). The type decides which column of your price list is offered for that property, for lawn work and snow alike. Quote requests from the crew can say which it is too.

On the price list click Add the usual snow services: plowing (per push), snow blowing, shoveling, salting, plow truck (per hour), front loader (per hour), skid steer / Bobcat (per hour), dump truck hauling (per load) and a seasonal contract. Set residential and commercial prices.
For plowing, give the property a per-visit price: each day the crew's phones log a visit there is one push on the invoice. For removal after a storm, open the property → Extra charges → One-time + Add, pick the machine and enter the hours or loads (say 3.5 hours of front loader, 4 dump truck loads). A property doesn't need a regular price for this; its extra charges are invoiced on their own.

Workers never do. Crew members signed in as Workers see only their stops, their own hours and their own purchases, on the website, in the phone app and in schedule emails. The owner always does. Admins see income unless the owner hides it: Team → click the person → untick Can see income. That Admin can still run the schedule, routes, team, job sites, timesheets and purchases, but Quotes, Invoices, property prices, customer balances and Compare years disappear for them. Only the owner can change this.

It only counts invoices you've sent that aren't marked paid yet. Drafts don't count, and neither does finished work that isn't on an invoice: that's Not invoiced yet, shown on the Home page's money card and the Money page. Once you send an invoice it shows here until you click Mark as paid….

The owner sets it under Settings → Company → Your season starts (a month and a day). The Season column on Home and on the Money page runs from that day to today. Until you set it, it's the usual start for your trade: April 1 for lawn care, November 1 for snow removal, January 1 otherwise. Doing lawns in summer and snow in winter? Tick We also do snow removal there and pick when snow season starts: each season then runs until the other one starts, and the column says Lawn season or Snow season, whichever it is now.

Before new quotes and invoices, the owner answers one question: do you charge sales tax? It's in Settings → Sales tax (or at sign-up). Answer Yes with your rate, or No. It's asked so no customer is billed without tax by mistake. Not sure what to charge? Ask your accountant or your state's tax department; LawnClock doesn't decide it for you.

Open the customer and tick Tax exempt, and note their certificate if you like. Their new quotes and invoices say "Sales tax: exempt". For one quote or invoice only, choose Customer is tax-exempt in its Sales tax box.

When some lines are taxed and others aren't, the taxed ones are marked T, and the tax line says what it was worked out on ("8.75% on $300.00"). Which lines are taxed comes from the Taxable boxes on your price list, job sites and extra charges, and the Tax box on each line.

LawnClock is now for lawn care and snow removal only. If your company already had another type of business, it keeps it and nothing changes. For other kinds of work, the same app is offered under the name CurbClock (curbclock.com).

Reports → Compare years. Pick up to 5 years. Jan 1 – today each year cuts every year off at today's date, so a year still in progress is compared fairly; Full years shows whole calendar years. The summary covers invoiced (before tax), collected, visits, hours, labor cost, purchases, skipped visits and what's left after labor and purchases. Below it: a month-by-month chart (hover or tap a month for exact numbers), and invoiced by customer. Download CSV gives you all of it for a spreadsheet.

On the sign-in page (website or phone app) click Forgot password? and enter your email. You'll get a reset link that works once and expires in 1 hour. Setting a new password signs you out on every other device. Nothing arrived? Check spam, or ask your boss to reset it from the Team page.

Tick Remember me for 30 days when you sign in. You stay signed in on that browser until you've been away for 30 days. Without it, the website signs you out after 12 hours without use. Don't tick it on a shared computer. The phone app always stays signed in so it can keep logging. Click the eye in the password box to see what you typed.

Yes, up to 8 on each quote. Open the quote and use the Photos box under the prices: + Add photos lets you pick several at once, and on a phone or tablet it offers the camera, so you can walk the job and add them on the spot from the website. Each photo can have a caption ("Cracks along the garage side"), and the arrows set the order. Your customer sees them on the quote page, where a tap opens a photo full size, and in the PDF. Each photo is saved as you add it, separately from the Save button for the prices.

Good to know: photos are shrunk as they're added, and anything the camera tucked into the file, such as where it was taken, is removed. You can add, caption, reorder or remove photos while a quote is a draft or sent; if you change them after sending, your customer sees the new version, and is shown it again before they can accept. Once a quote is accepted, declined or withdrawn, photos can't be added, captioned or reordered, but you can still remove one, for example if your customer asks you to take a picture down. Only people who can work on quotes (the owner, and admins who can see income) can add or see them; crew members can't. JPEG, PNG and WebP pictures work. Emoji in a caption show on the quote page but are left out of the PDF. Photos are on quotes only, not invoices, and for now they're added on the website, not in the phone app.

Yes. Every invoice and quote has a Download PDF button, and when LawnClock emails one to your customer the PDF is attached, with your logo, a Pay now (or Review & accept) button and your payment instructions. A quote's photos are in its PDF too. Customers can also download it from their invoice or quote page.

Turn on Automatic payment reminders in Settings → Invoices & quotes. When an invoice is overdue, your customer gets a friendly reminder with the invoice attached at 3, 10 and 17 days late, during business hours, and it stops as soon as you mark it paid. You can also send one any time with Send payment reminder on the invoice. When you mark an invoice paid you can tick Email a receipt to send a thank-you with the paid invoice attached.

Today at a glance: every scheduled visit on a map, each crew's progress, who's on a property right now, hours on site this week, money waiting to be paid and collected this month, and anything that needs you (overdue invoices, accepted quotes, missed visits, crew owed money, new quote requests). A time-off request that's waiting for an answer shows as a red alert at the top, with who is free to cover. It updates itself every minute. With the Equipment Service Log add-on, owners and admins also get an Equipment maintenance card showing what's overdue, what's due soon and the latest service logged. New companies also see a Get set up checklist that ticks itself off as you go.

Yes. On a brand-new account, the Home page offers Load the sample company: two trucks, three crew, six properties, three weeks of visits, an invoice, a quote and some purchases, placed around your area. Nothing is emailed to the made-up customers. When you're ready, click Remove sample data in the yellow bar; your own properties and customers stay.

After your password, LawnClock also asks for a 6-digit code from an authenticator app on your phone (Google Authenticator, Microsoft Authenticator, Authy and so on), so a stolen password alone can't get into your account. Owners and admins can turn it on at Settings → Two-step sign-in: scan the QR code with the app, type the code it shows, and save your 10 backup codes somewhere safe.

On your own computer you can tick Trust this computer for 30 days so it doesn't ask every time. In the phone app you enter the code once when you sign in. Lost your phone? Sign in with a backup code, then turn it off and on again with your new phone. No backup codes either? Email [email protected].

On the website, go to Settings → Change email, enter the new address and your password. We email a link to the new address; the change happens when you click it, so a typo can't lock you out. Your password stays the same, and phones that are signed in stay signed in.

To fix a worker's email (a typo when you added them, or a new address), go to Team, click the person and change Email. It changes right away; tell them the new email. Lost access to your own old mailbox? Email [email protected].

They can click Forgot password? on the sign-in page, or you can go to Team → click the person → Reset password. They get a new temporary password and are signed out everywhere.

Yes. Go to Team, click the person and choose Set up a PIN. Check their cell number; LawnClock makes up a PIN (or type your own) and emails it to them, or untick Email it to have it shown to you once and give it to them in person or by text. They tap Cell number + PIN on the sign-in page or in the app. Crew PINs are 4 to 6 digits; owners and admins use 6. Easy ones like 1111, 1234, 2580 or a year aren't allowed.

Forgot it? Click New PIN on their Team page; the old one stops working and they're signed out everywhere. After 10 wrong PINs in a day, PIN sign-in for that number waits until the next day, or until you set a new one. You can also Turn PIN off there; Reset password turns it off too. Each person can change their own PIN in Settings. If two-step sign-in is on, it still asks for the code.

Go to Team, click the person and choose Archive (or Suspend for a short break). They're signed out everywhere at once and their password, PIN and reset links stop working. Their hours and history stay. Archiving them on Contacts does the same. See Someone quit or was let go.

Yes: Contacts → Import employees or subs, with a CSV or Excel file. They come in as contacts; give each one app access when they need it, and a temporary PIN is emailed to them. See Contacts & subcontractors.

Add them on Contacts as Subcontractor, with their insurance end date and a W-9 on file tick. A sub who logs time gets app access and is left out of Payroll; a sub who bills by the job doesn't need the app. Record what you pay on Sub pay, which also adds up the year for 1099s. See Subcontractors.

Click it on the Schedule and choose Undo move, or drag it back. Once it's back on its usual day it's no longer marked "moved".

Taking a break: the owner can pause or cancel the subscription in Settings → Your subscription. Everything stays for when you come back.

Deleting: Settings → Delete my account (website or phone app), or go straight to Delete my account. For the owner it deletes the whole company and all its data, right away, and cancels card payments; export your timesheets from Reports first if you need them. For anyone else it deletes just their own login; the company keeps the hours already logged, for payroll. Section 11 of the Privacy Policy has the details.

Yes. Every company's data is kept separate, and all connections are encrypted. We don't sell data or show ads. See the Privacy Policy.